CharlieMC (charliemc) wrote,
CharlieMC
charliemc

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Kudos to Kroger! The Sorbitol in Liquid Antacids Issue

Do you guys recall me complaining about the LIQUID ANTACID situation -- that all of these appear to contain sorbitol???

Well, I was using one made by Kroger. As I mentioned before, I did a lot of research on these products -- both in person and online. It appears that there are NONE that are made without sorbitol, even though this is a product people frequently take for diarrhea -- and sorbitol's main side effect is that it can cause diarrhea (!!!).

On the bottle of Kroger product there was a phone number to call -- so I did that. The young man I spoke with that day was polite and attempted to be helpful -- but he mainly took down my information and promised to pass it on to a dietician...

Anyway, today a dietician did phone me from Kroger (somewhere back East, as she wished me a 'nice evening' when signing off -- and it was early afternoon here). She was impressive -- and knew her stuff! Plus she was friendly as well as smart -- a perfect person for customer service.

She agreed that it was an odd choice -- but mentioned the sorbitol as a humectant and thickener thing (which I already knew about from a discussion with my pharmacist, so I could discuss it intelligently with her). I pointed out that their product contains two forms of sorbitol, one which may well be related to the humectant/thickener thing. But she agreed with me that the second inclusion was probably related to taste (sweetening to avoid a medicinal flavor).

Anyway, she assured me she was doing paperwork that would be submitted, as she entirely felt my concerns were valid. I told her I felt consumers had a responsibility to share such concerns. It's unlikely one voice will change anything. But if I don't speak up at all, then certainly nothing can be accomplished.

I do think consumers have become somewhat complacent about products, and less likely to complain than we used to. I can remember so many times my mother used to write letters or make phone calls about products that disappointed her -- and I learned to do the same. But in many ways we do that less now, in these days of the internet. Maybe we're out of the habit of being assertive about expectations for quality products. I don't know. But, again, if we don't tell a company when we're unhappy, how can we expect them to work harder to make us happy? Change doesn't happen in a vacuum, after all.

Score for Kroger for following up. They could have taken my call and never bothered to do a thing (which is what I expected, to tell you the truth). And while I doubt I'll suddenly see a liquid antacid without sorbitol on their shelves, at least I got to have a reasonable discussion with someone who knew the point I was making.

Meanwhile, I think we should continue to ask ourselves if we haven't gone crazy trying to remove sugar from products.

By the way, there's a larger issue here: Why do we need to SWEETEN everything so much to begin with?

So what if medicine doesn't taste that good? Will adults really avoid use based on that? And if so, WHY? It's not candy, it's medicine -- it's there to make us healthier, not to please our sweet tooth. If we weren't so used to things being sickeningly sweet, this might not be the issue it is in the first place...

Tags: 2013, february-2013, fred-meyer, freddies, kroger, medicine, sorbitol, sugar, sugar-free
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